Chapter 1
Communicating at Work
Communicating at Work
Changes Affecting the Workplace
• Heightened global
competition
competition
• Flattened management
hierarchies
hierarchies
• Expanded team-based
management
management
• Innovative communication technologies
• New work environments
• Increasingly diverse workforce
Success for YOU in the new global and diverse
workplace requires excellent communication skills!
workplace requires excellent communication skills!
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